Designed for Restaurants, Bars and Clubs
A customer experience is the sum total of all interaction between a customer and your brand or business.
It includes the quality and delivery of food, drinks and services, how quickly a customer receives attention, the attitude and behaviour displayed towards the customer, the promises a brand or business makes – and whether they are kept – and ultimately if the customer is helped in extra ways that makes their visit pleasurable.
It is a mix of the physical, what is done and the emotional, how it is done.
The quality of the experience is always judged by the customer and that judgment is always relative to the customer’s expectations.
If you would like to find out how you can improve your restaurant, bar or club’s customer experience get in touch today for a free initial consultation.