By: Martin Fox On: May 31, 2017 In: Business, Customer Experience, Design, Ecommerce, Website Comments: 0

Customer Service versus Customer Experience – Which Is Champion? Think about the last time you received great customer service. You most likely described it as ‘that company gave great customer service’ but what you most likely meant is your overall experience with company. When talking, people often confuse customer...

Read more
By: Martin Fox On: November 10, 2015 In: Brand, Business, Ecommerce, Fashion, Marketing, Shopping, Website Comments: 0

A lot of the time, customers arrive to a website and abandon it immediately. Why? Either because they don’t easily find what they are looking for or because the site does not meet certain standards. However, what are the standards that customers expect when visiting an online shop?  To...

Read more