By: Martin Fox On: May 31, 2017 In: Business, Customer Experience, Design, Ecommerce, Website Comments: 0

Customer Service versus Customer Experience – Which Is Champion? Think about the last time you received great customer service. You most likely described it as ‘that company gave great customer service’ but what you most likely meant is your overall experience with company. When talking, people often confuse customer...

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By: Martin Fox On: July 14, 2016 In: Business, Social Media Comments: 0

Is your business making the most of social media? By this point, it’s pretty likely that your business is using social media in some capacity. If you’re like most business owners and marketers, you may already have LinkedIn, Facebook, Twitter  and Google+ pages, however… to really make the most...

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By: Martin Fox On: November 19, 2015 In: Business, Marketing, Shopping Comments: 0

In 2012, U.S. shopping-center retail sales totalled more than $2.4 trillion and U.K. online sales totalled £104 billion, accounting for half of all retail sales in the U.S. In the face of increasing competition from cheap and convenient online retail, shopping centres or shopping destinations as they like to be called are...

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By: Martin Fox On: November 10, 2015 In: Business, Marketing, Shopping, Twitter Comments: 0

Facebook, one of the most popular social networks out there, is definitely one of the most challenging for marketers thanks to its algorithm, Edgerank. Twitter, on the other hand, has zero filters. In fact, it has so much unfiltered content that some have likened it to a water hose,...

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By: Martin Fox On: November 10, 2015 In: Brand, Business, Ecommerce, Fashion, Marketing, Shopping, Website Comments: 0

A lot of the time, customers arrive to a website and abandon it immediately. Why? Either because they don’t easily find what they are looking for or because the site does not meet certain standards. However, what are the standards that customers expect when visiting an online shop?  To...

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By: Martin Fox On: November 05, 2015 In: Brand, Business, Fashion, Marketing, Shopping Comments: 0

OK, before I get going let me first apologise for the ridiculous title, everyone loves some good alliteration every now & again and I couldn’t help myself. I’ve recently been reading a few of the Black Friday & Mega Monday posts floating around and as everyone who works in...

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